SOCCER EXPRESS is committed to your satisfaction.We want you to be as pleased with your purchase as we are in serving you.we will gladly accept your return within 15 days of date of delivery.SOCCER EXPRESS will refund any item(s) minus any original shipping and handling costs,provided that the item(s) has not been damaged ,soiled ,washed, altered or worn and that all labels and tags are attached. There is no return or exchange on decorated item(s) (such as numbered unis ,embroidered, silk screened item(s)).
No refund or exchanged on sales or clearance items.
The original packing slip must be enclosed with all returns or exchanges.we do not accept returns or exchanges without the original packing slip.
YOU CAN USE OUR RETURN LABEL IF YOU NEED IT, WE CAN SEND IT TO YOU BY E-MAIL .
PLEASE CONTACT CUSTOMER SERVICE AT (559) 432-7511 FOR RETURN LABEL.
If you do not wish to use the return label,we recommend that all returns be sent with a traceable carrier such as USPS,UPS or FedEx.Keep the return tracking number from the package you are returning to ensure that the package is returned to our store with below address.
Your refund will in most cases be issued to the same credit card you used for the original purchase.You will be credited for the cost of the item(s) and applicable taxes ,minus original shipping and handling costs.Shipping and handling costs are not refundable.Please allow two weeks for the processing of returns.
LOCAL CUSTOMERS WITH 15 MILES RADIUS:
We are proud to deliver your ordered item(s) the same day if we receive your order before 10 AM MONDAY THRU FRIDAY.
Please be aware that our physical inventory is constantly changing and our online store is updated every 24 hours. Thus, the inventory of our online store may not have the item(s) requested. In the event of this situation, we will inform you of the availability of the product(s) ordered.
We suggest that you call our customer service at (559) 432-7511 during business hours if you need your ordered item(s) the same day.
We are committed to helping international customers get the products
they need. And recently we've made it easier for our international
customers to order.
The information below pertains only to SOCCEREXPRESSINC.COM orders shipped to addresses outside the United States. Our shipping policies are subject to limitations imposed by the carrier or delivery service. The recipient is responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery.
When will I receive my order?
Delivery to most physical addresses occurs within 5 to 28 business days. The following in-house processing procedures will postpone the shipping of your order: customizations, backorder, and special-order. Your entire order will be sent in a single shipment.
How are international backorders handled?
Again, your entire order will be sent in a single shipment. If your order consists of several items, one or more of which are on backorder, we cannot ship the in-stock items until the backordered items become available. If you want to receive your in-stock items right away, you must remove the backordered items from your order and re-order them when they are in stock or place the backordered items on a separate order.
What shipping method do you use?
We might ship via international post. Most postal services are neither insured nor traceable, and we cannot be responsible for the loss or damage of these shipments.
May I ship to a post office box or private box address?
USPS does not carry to box addresses, so you must provide a physical address for delivery.
Is any of your merchandise restricted in my country?
All countries regulate the quantities and varieties of items that can be imported. Sports apparel is not generally considered a restricted item, but please check with your local customs agency before ordering. Most of our printed and media items are intended for use by English-speakers. Our VHS tapes are in NTSC format, and our DVDs are formatted for Region 1 use only. You are responsible for obtaining proper permission to receive the items in your order.
Will I need an import license?
Most countries do not require that you have an import license before receiving small shipments for personal use, but some countries do. Please inquire with your local customs agency for more information. You are responsible for obtaining proper licensure to receive the items in your order.
Do you charge tax?
We do not charge tax when you check out, but your local customs officials will assess taxes before allowing the item to enter your country. The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery. You are responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery. We reserve the right to charge a restocking fee and recover costs billed to us in the event that you refuse an international shipment because of duties and customs charged by your country.
What does "COD" mean?
When used as a shipping term, COD means collect on delivery. If you see this notation on your shipment, you must pay customs charges before the carrier will deliver your order. The shipping charges are paid when we ship your order to you.
Will my recipient have to pay customs charges on a gift?
In most cases, yes. We must provide the description and value of all items included in your order. Your local customs officials are responsible for determining the appropriate import fees, and they will usually assess duties on any item shipped in relationship to a business transaction, even if the recipient is receiving the item as a gift.
May I return an item?
Please contact us before returning an item for an estimate of your return shipping charges. We reserve the right to charge a restocking fee and recover costs billed to us in the event that you return an item. All other standard returns policies apply.
What should I do if I am missing an item or if I received a defective or incorrect item?
Please accept our apologies if your order was not processed correctly. Just contact us, and we will do our best to correct your order as efficiently as possible. We can usually reimburse reasonable return shipping fees if you need to return an item due to our error.
Are customs charges refundable?
ALL import charges are non-refundable. These fees are paid to your government revenue organization, so we cannot refund them. Your government revenue organization might refund previously-paid customs charges if you can show proof that you have returned the item. Please contact your government revenue organization for more information. In most cases, you will need to send them the items listed below for consideration of refund. Please do not send these items to us as we are unable to contact your government revenue organization on your behalf.
- Official customs refund request form
- Proof that you received the item (receipt from USPS)
- Proof that you paid the customs charges (cancelled check, cash receipt, or banking statement)
- Proof that you returned the item (receipt for shipping the item back to us)
What are our Privacy Policies for International Orders?
Do promotions work on international orders?
International orders can qualify for any promotion except free shipping. Free shipping offers are limited to the contiguous US. All other promotional restrictions apply to international orders.